Priceline was awarded the top retailer award at the eftpos ARA Australian Retail Awards this morning.
The awards were held in Melbourne with SmartCompany as a media partner.
Priceline’s chief executive Stephen Roche accepted Priceline’s award and praised the pharmacy’s loyal female customers.
“The customer being at the centre of how we do and what we think is at the core,” Roche says.
Roger Gillespie, co-founder of Bakers Delight and president of the ARA, introduced the awards.
He told the audience many retailers are going through “a bit of a bumpy ride” but he was positive about the future for retail.
“Tough times don’t last tough people do. The retail sector is one of those tough groups of people,” he says.
Other winners at the breakfast event were Saltwater Wine which won retail store upgrade of the year and independent retailer of the year.
Specsavers was awarded retail innovator and multi-channel retailer of the year and Derek Dyson, global retail director and general manager of Specsavers’ Australian operation gave the keynote address.
Dyson outlined how the eyewear chain disrupted the Australian market opening 100 stores in 100 days.
He says the secrets behind Specsavers’ success are its ownership principles, supply chain and marketing.
“We want to be able to create a situation where we have our competitors spitting out their coffee first thing in the morning or spitting out their cornflakes,” he says.
“We work out what the competition don’t want us to do and then we do it. That is what keeps you on the front foot.”
Cara Waters is a former SmartCompany editor. Previously, Cara was a senior reporter for the Financial Times’ website and worked for The Sunday Times in London.
