I would like all our employees to contribute ideas to help our business grow, but at the moment we don’t get many. What can I do?
I did this little exercise with a client last week. We looked at the 10 initiatives the business had started in the last six months and did a bit of investigative work to find out who had provided the genesis of the idea behind each initiative.
The CEO, who is a very entrepreneurial chap, accounted for many, and the management team – thanks largely to the head of sales – the remainder. But notably, no ideas had bubbled up from the pool of over 100 employees.
I wasn’t that surprised. It seems that unless one actively encourages employees to come up with ideas, and then to share them, they often don’t. The reason for this I suspect is because so many of us – and I include myself here – enthusiastically shared our mediocre ideas with superiors when we first joined the work force only to have them greeted with disdain!
But this is not as dire as it sounds; rather it presents a fantastic opportunity. Since the key to year-on-year profitable growth is innovation, businesses that harness the ideas of all their employees will out-perform those that don’t.
And it’s really not that hard to make a start. Here are six ways to encourage your employees to come up with ideas, not just today but every day:
A common misunderstanding amongst employees is that employers don’t want their ideas, so explain why ideas are key to growing your business. Before you do this though I suggest you start with an explanation of how growing the business is good for everyone – this appeals to the “what’s in it for me” that lurks inside many an employee.
No-one wants to look silly, especially not employees, so make sure that all ideas are gratefully received!
Employees are more likely to generate ideas that will help your business if they understand the purpose and vision of the business. You and your management team have probably got this down pat, but does your most junior employee understand what the business is really trying to achieve?
Encourage your employees to challenge processes and procedures. The simple question “why do we do it like that,” has uncovered some mightily ineffective processes in a number of businesses.
You can’t beat a real life example of a good idea to inspire your team and illustrate the type of idea you are looking for.
Paradoxically, constraints stimulate creativity. Give your team three questions to work-up for ideas – such as “how can we halve our delivery time?” This way, you will unleash more creativity than had you just asked for general ideas.
Of course you will get a mixed bag of ideas. Some will be “suggestion box” type ideas that you can either implement or (kindly) discard, some will be useful and some will just seem completely ridiculous. Be on the look out for this one, as Albert Einstein said: “If at first, the idea is not absurd, then there is no hope for it.”
Julia Bickerstaff’s expertise is in helping businesses grow profitably. She runs two businesses: Butterfly Coaching, a small advisory firm with a unique approach to assisting SMEs with profitable growth; and The Business Bakery, which helps kitchen table tycoons build their best businesses. Julia is the author of “How to Bake a Business” and was previously a partner at Deloitte. She is a chartered accountant and has a degree in economics from The London School of Economics (London University).
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James was the editor and publisher of SmartCompany and LeadingCompany for five years. He is now the Australian Financial Review‘s companies & markets editor, and a former BRW editor.
