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Cochlear CEO Chris Roberts: How to navigate a disaster

  Actions speak louder than words. For the six months to December 31, 2012, Cochlear posted a net profit after tax of $77.7 million compared to a $20.4 million loss in the previous corresponding period. Cochlear implant unit sales rose 27% to 13,672, lifting implant sales by 6% to $329.7 million. Total revenue was up […]
Anthony Black
Cochlear CEO Chris Roberts: How to navigate a disaster

 

Actions speak louder than words. For the six months to December 31, 2012, Cochlear posted a net profit after tax of $77.7 million compared to a $20.4 million loss in the previous corresponding period. Cochlear implant unit sales rose 27% to 13,672, lifting implant sales by 6% to $329.7 million. Total revenue was up 1% to $391.7 million.

However, the half-year result released last week failed to meet expectations. Accordingly, the company’s share price lost more than $11 in three days to close at $68.94 on February 7. The price marginally recovered to close at $70.70 on February 11.

But as Roberts says: “It’s all about the future.”

Roberts in brief

Q: What is your favourite source of leadership inspiration and ideas?

A: I admire Peter Farrell, founder and chairman of ResMed, (a medical device company for treating sleep apnoea). Peter identified opportunities where others couldn’t. And Rupert Murdoch for building a global organisation in a changing world.

Q: What two elements are critical to achieving change?

A: People have to understand what you’re trying to change and why.

Q: What important qualities do you look for in your direct reports?

A: Integrity and leadership. Leaders must have a vision and understand how to make their own areas of responsibility a competitive advantage for Cochlear.

Q: What makes a workforce productive or more productive?

A: Instilling in employees how important their work is to meet Cochlear’s objectives.
Q: What is the one thing a leader should never do or say?

A: A leader should avoid believing in hope – it’s not a strategy.

Q: What was the worst moment in your career and what did you learn?

A: The recall. You learn an enormous amount by pushing yourself to the limit. You see what the organisation can do.