Whether you’re new to being a chief executive or have made the leap into launching your own business, the ability to lead and manage people in a way that creates incredible value, not just for your business and its clients but your team and yourself, is critical.
Many award-winning business leaders like Envato co-founder Cyan Ta’eed and Boost Juice founder Janine Allis did not become great people managers overnight.
It was a long and gruelling process of learning, reflection and growth.
In SmartCompany’s recent webinar on management and leadership, Dream Collective founder and director Sarah Liu and Institute of Public Accountants chief executive Andrew Conway shared practical advice for growing leaders wanting to build phenomenal teams.
Here are eight key take-aways.
In an age where tech entrepreneurs hold celebrity status and freelancing is becoming the norm, the labour force is changing rapidly.
“Over 50 percent of graduates today believe they will own and run their business one day,” says Sarah Liu.
So climbing the ladder within the one organisation may be a thing of the past.
“This is what the old career progression looks like—it’s linear, it’s vertical and it’s singular,” she says.
“As we move towards the future, the picture is starting to look very different; it’s a blank canvas.”
The emerging workforce consists of people building lateral, dynamic and multi-faceted careers, says Liu, and in this landscape freedom, flexibility and passion are fundamental.
“One in three Australians under 35 will leave their job if flexibility is not available,” she says.
So finding ways to “enable” your team is a must.
“Flexibility and ambition actually go hand in hand,” says Liu.
Sadly, this is lost on many people managers.
“Almost one in three employees say they have suffered negative consequences as a result of having flexible working arrangements,” she says.
“Think about how we can provide flexibility without penalty.”
Sharing the role of chief executive and other senior management roles in a business is a “highly under-utilised mechanism” that won’t only improve diversity, but also increase productivity and strategic power in a business, says Liu.
Organisations like Lush Cosmetics Australia and New Zealand, National Australia Bank and Commonwealth Bank are examples of companies that have taken up this approach at senior management level.
Liu says it’s important to see employees beyond the “job description”.
Think creatively about what else employees can do and how it can create additional value to existing and new clients.
“We need to start thinking of them as fluid pool of skillsets you can utilise,” she says.
Liu points to KMPG, which has introduced an internal employee marketplace enabling staff with “spare capacity” to advertise directly to the accounting firm’s clients.
“It generates additional revenue for both the individual as well as the organisation,” she says.
“It provides an on-demand service for clients … it gave [KPMG] an opportunity to work with smaller clients.”
Despite what you may think, “you don’t know everything”, says Andrew Conway.
As a leader or manager, especially if you’re one of the young ones, Conway says it’s crucial to practice humility, be empathetic, and be up front when you don’t know something.
Surround yourself with more experienced people and build a network of advisors outside the business who you can call on for guidance.
“Respect the fact that people bring a vast amount of experience to an organisation,” says Conway.
Respect and command as a leader is developed when people feel they are part of the journey, can make mistakes, and learn and grow stronger with you as a team.
That includes you, says Conway. So break down those walls and start opening up.
“Get to know the people around you and let them get to know you,” he says.
“What’s inside the façade is a human being.”
“Believing in what you’re doing and why you are doing it is absolutely fundamental,” says Conway.
“Why do you get out of bed everyday, who are you doing that for?”
If you stop doing it, he asks, what impact will that have on others?
“Do you fundamentally believe in what you’re doing and why you’re doing it?” he says.
Get the answers and develop a plan to keep your team motivated towards the end goal.
It’s a like a “destination statement” rather than a vision statement, says Conway.
And communicating this clearly to every person on your team is vital to building a shared belief in where the business is headed and how everyone’s efforts align.
“Chart that course [and show] ‘here is where we’re going and this is how we’ll get there’,” he says.
“You’re only a leader because people choose to follow you.”
From remaining engaged in your local community to bringing up a family, Conway says a leader should never forget their biggest priorities in life.
“I’ve got three young children,” says Conway.
“For me, one of the critical things is making sure that we have a very clear view that it doesn’t matter how challenging life can be in our organisation or what issues we’re facing … it has to be that your family situation [and] your personal wellbeing comes first, the organisation comes second.
“It’s the right thing to do [and] it’s good practice.”
The Great Australian workforce is a SmartCompany webinar series supported by the Australian Chamber of Commerce and Industry and other partners.
Never miss a story: sign up to SmartCompany’s free daily newsletter and find our best stories on Twitter, Facebook, LinkedIn and Instagram.
Dinushi Dias is a freelance journalist and a former StartupSmart reporter and multimedia content producer. She is the co-founder of Melbourne-based production house Dinushi & Power.
