Marketing Tourism Qantas’s fall from grace: Horror stories and heartbreaks from SmartCompany readers Emma Elsworthy 30 June, 2022
Marketing Opinion How Qantas traded its reputation for a bump to its bottom line Michel Hogan 27 June, 2022
Marketing Tourism Qantas tagline author tells CEO to remove it from all branding, as airline battles multiple PR crises Emma Elsworthy 24 June, 2022
Opinion Tourism Qantas’ reputation is trashed and its customers are suffering. Why is Alan Joyce getting away with it? Bernard Keane 21 June, 2022
Marketing People Qantas passengers left furious over hours-long call centre wait times Zac Crellin 21 April, 2022
Finance Tourism Australians are travelling overseas again, but the numbers aren’t enough to help the airlines Jason Murphy 24 January, 2022
Business Advice Coronavirus Qantas’ no-vaccine-no-fly mandate is absolutely legal — and not the first of its kind Amber Schultz 25 November, 2020
Opinion People Qantas chief Alan Joyce isn’t a superhero — but saying so makes him untouchable The Conversation 14 October, 2019
Marketing This year’s top 3 lessons from customer complaints on Facebook Carly Greenwood 22 November, 2017
Business Advice Kmart issues urgent stove recall … NSW businesses left hanging with NBN rollout … Qantas chief executive gives $1 million to marriage equality campaign Emma Koehn 13 September, 2017
Marketing The Cheesecake Shop forced to apologise over Facebook post about Alan Joyce being hit with pie Dominic Powell 12 May, 2017
People Here’s why Aussie workers would prefer Richard Branson as a boss over local business icons Dominic Powell 24 March, 2017
