Business Advice “Hidden epidemic”: Google faces class action after business owner wins right to probe negative review Matthew Elmas 17 February, 2020
Business Advice How to strike a balance between human and digital customer service Mark Fazio 10 July, 2019
Marketing Captivating and persuasive: The customer reviews most likely to influence purchasing decisions The Conversation 17 October, 2018
Marketing Creating ‘human’ experiences: Why businesses with a CX-HX focus will outperform the market Sue Barrett 27 August, 2018
