People Marketing How your business’ ‘warmth score’ can help with customer complaints Vivek Astvansh , Anshu Suri AND Hoorsana Damavandi 21 June, 2024
Startups Meet Ajust, the Sydney startup that loves customer complaints and wants more of them Tegan Jones 27 September, 2023
Business Advice Revealed: The industries where customer service is rated the worst Melissa Coade 17 December, 2021
Business Advice Startups Here’s what it means when Jeff Bezos sends Amazon staff one of his ominous “question mark” emails Emma Koehn 24 April, 2018
Business Advice Research shows customer service staff need to be problem solving, not apologising The Conversation 20 February, 2018
Marketing This year’s top 3 lessons from customer complaints on Facebook Carly Greenwood 22 November, 2017
Marketing Cheesed-off fans slam Domino’s for free pizza promotion outage Dominic Powell 10 August, 2017
Business Advice Fidget spinner retailer breaks NSW Fair Trading customer complaints record Dominic Powell 31 July, 2017
Business Advice Grape expectations: Woolworths avoids paying $140,000 in damages after surveillance footage finds customer’s injury claims were exaggerated Dominic Powell 29 May, 2017
