People Marketing How your business’ ‘warmth score’ can help with customer complaints Vivek Astvansh , Anshu Suri AND Hoorsana Damavandi June 21, 2024
Startups Meet Ajust, the Sydney startup that loves customer complaints and wants more of them Tegan Jones September 27, 2023
Business Advice Revealed: The industries where customer service is rated the worst Melissa Coade December 17, 2021
Business Advice Startups Here’s what it means when Jeff Bezos sends Amazon staff one of his ominous “question mark” emails Emma Koehn April 24, 2018
Business Advice Research shows customer service staff need to be problem solving, not apologising The Conversation February 20, 2018
Marketing This year’s top 3 lessons from customer complaints on Facebook Carly Greenwood November 22, 2017
Marketing Cheesed-off fans slam Domino’s for free pizza promotion outage Dominic Powell August 10, 2017
Business Advice Fidget spinner retailer breaks NSW Fair Trading customer complaints record Dominic Powell July 31, 2017
Business Advice Grape expectations: Woolworths avoids paying $140,000 in damages after surveillance footage finds customer’s injury claims were exaggerated Dominic Powell May 29, 2017
