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Startups Business Advice The three ‘Rs’: Startup success relies on research, recruitment and a willingness to redevelop your product Jack Zhang June 9, 2020
Business Advice “It’s a no-brainer”: How to use feedback loops to fuel business growth Jasper Boyschau March 4, 2020
Business Advice “Hidden epidemic”: Google faces class action after business owner wins right to probe negative review Matthew Elmas February 17, 2020
Articles Startup right in 2019: how to set up your customer experience for success Zendesk December 3, 2018
Marketing Captivating and persuasive: The customer reviews most likely to influence purchasing decisions The Conversation October 17, 2018
Entrepreneurs A league of their own: How sisters Chloe and Olivia Brookman created global lifestyle brand Olli Ella without a business plan Eloise Keating September 25, 2018
Retail How HelloFresh is growing beyond $200 million in revenue by watching customers closely Emma Koehn May 17, 2018
Marketing “No, I don’t want to take your survey”: Why you should stop asking and start noticing your customers Michel Hogan May 15, 2018
Startups Why Pocketbook made a video proudly reading out user comments calling its product a “pile of shit” Dominic Powell November 8, 2017
Retail Business posts CCTV footage of customer on phone after she posted one-star review: How far should you go to fight online criticism? Emma Koehn October 2, 2017
