Retail Business Advice Loyalty programs should encourage competition. The reality may be the opposite Alexandru Nichifor AND Scott Duke Kominers April 10, 2024
Retail ‘Very, very important’: What Aussie businesses can learn from the best loyalty programs Derek Rose October 2, 2023
Business Advice Why attentive customer service will generate repeat customers that are loyal to your brand Liz Ward October 31, 2022
Startups “Selling itself”: Why loyalty app UpStreet is rewarding customers with shares rather than points Priscilla Pho November 4, 2019
Business Advice Want unshakable customer loyalty? Forget satisfaction and focus on appreciation Darrell Hardidge July 30, 2019
Business Advice Satisfaction isn’t sufficient: Why businesses should focus on customer appreciation Darrell Hardidge November 28, 2018
