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Marketing Captivating and persuasive: The customer reviews most likely to influence purchasing decisions The Conversation October 17, 2018
Retail Business posts CCTV footage of customer on phone after she posted one-star review: How far should you go to fight online criticism? Emma Koehn October 2, 2017
Technology New Google Maps hits the streets: Businesses urged to update their profiles Patrick Stafford July 17, 2013
