Two weeks ago the Melbourne fashion store Gasp caused outrage over their attitude to customers and the business’ owners might have been relieved the story was finally pushed off the news pages by Steve Jobs’ passing.
In a strange way, there’s a similarity between the Gasp stores and Steve Jobs’ Apple – a vision for their product and low tolerance for those who don’t share their ideals.
Steve Jobs was notorious for dismissing those who didn’t “get” Apple, famously saying, “they have no taste” when asked about his biggest competitor Microsoft and stating “we don’t ship junk” when questioned by a journalist about Apple’s perceived premium status.
Regardless of your opinion of Apple’s products, philosophy, labour practices or community relations, there was no doubt where they stood in the marketplace.
A similar thing can be said of the Gasp store. While there’s no question the Gasp folk could have handled their customer relations better, they certainly can’t be accused of not having a clear vision of where their brand sits in the marketplace.
In a world of bland mission statements where corporations and governments seem intent to paint the world a mediocre beige, having a strong statement on what your business stands for is a genuine competitive advantage.
What do you stand for?
Paul Wallbank is one of Australia’s leading experts on how industries and societies are changing in this connected, globalised era. When he isn’t explaining technology issues, he helps businesses and community organisations find opportunities in the new economy.
Smart Company is the leading online publication in Australia for free news, information and resources catering to Australia’s entrepreneurs, small and medium business owners and business managers.
