One of the challenges in having a houseful of marauding teenagers is keeping the fridge restocked, particularly over the school holidays.
So last week I found we were out of milk at 5am, so off to the nearest service station I headed and found there was a line of tradesmen out the door waiting to buy a $1 self serve coffee. Freshly ground in your choice of espresso, latte or cappuccino.
Sorry, no soy.
No messing around, no being patronised by a snobby barista – just a cheap, decent quality cup of coffee.
What’s happening with coffee is being repeated in almost all industries.
For the last few years these machines have been popping up in convenience stores and service stations, freshly grinding beans to order and delivering a reasonable cup of coffee for a dollar or two.
None of the machine made cups will beat a coffee made by a good barista, but are half or a third of the price being charged by many cafes whose product often isn’t much better (and sometimes worse) than that made by the machines.
With the rise of the service economy in the 1970s it was assumed employment would move from factories to jobs like baristas and serving in cafes, now we’re seeing automation taking over those jobs as well.
The 1970s assumption that the service industries would become the mainstay of the economy turned out to be true with over two thirds of the workforces in countries like the US, UK and Australian employed in them by the end of the Twentieth Century.
Now industries are restructuring again and the assumptions that worked well for the last fifty years are being challenged by automation and increased outsourcing.
The idea we could build an economy based upon us all making coffee and waiting tables for each other was always problematic and so it is proving to be.
Automation is changing the cafe industry and it’s going to change yours. It’s worth thinking about the opportunities this presents for your business.
Paul Wallbank speaks and writes on how industries and societies are changing in this connected, globalised era. When he isn’t explaining technology issues, he helps businesses and community organisations through his business Netsmarts.
Paul Wallbank writes on how IT affects communities, markets and workplaces. He also helps businesses to grow and engage their customers with technology.
